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Job Opening

Company Description:

IronPlanet inc. (www.ironplanet.com) was founded in 1999 and is the worlds leading online auction company for used construction and agricultural equipment. Our sellers achieve more profitable sales through low transaction costs and better price realizations through a global audience of buyers. Our guaranteed inspection reports and exclusive IronClad Assurance enable buyers to bid with a high degree of confidence. IronPlanet is backed by Accel Partners, Kleiner Perkins Caufield and Byers, Caterpillar, Komatsu and Volvo. IronPlanet Limited is headquartered in Dublin and is a wholly owned subsidiary of IronPlanet Inc. located in Pleasanton, California.

Our IronPlanet Marketplace features a variety of used heavy construction and agricultural equipment from leading manufacturers such as Caterpillar, Komatsu, Volvo, Deere, Case, Hitachi, Ingersoll-Rand, Bobcat and Dynapac. Featured equipment includes: dozers, excavators, wheel loaders, backhoe loaders, compactors, graders, scrapers, off-highway trucks, skid steer loaders and more.

With a variety of quality used equipment and the IronClad Assurance, IronPlanet customers can Buy with Confidence™.

Job Description:

This position requires heavy phone volume, including answering inbound calls, providing customers with information about IronPlanet, our auctions, equipment for sale in upcoming auctions, and making outbound calls to customers regarding their purchases. Enter all communication into IronPlanet's customer database. Assist other Customer Care/Inside Sales Agents as necessary.

Responsibilities:

• Provide one-on-one customer support to our customers. Respond to customer inquiries effectively and efficiently in a courteous manner.
• Log all interaction with our customers and their transactions in the customer records in Onyx - IronPlanet's CRM system.
• Ensure all follow-up communications with customers regarding post-sale transactions are made in a timely manner.
• Ensure that all transactions are closed in a timely manner so that we can keep our buyers and sellers satisfied.
• Manage the post-sale process with assigned sellers. Verify that all items have been paid and picked up from the seller's lot.
• Manage buyer defaults to less than 2%
• Manage late pickups
• Make 80-100 calls per day (inbound & outbound)
• Ensure timely internal escalation with issues that must be handled by upper management.
• Call First Time Bidders and Send out pick up location packages
• Respond to and update records accordingly
• Make calls for first time buyers, late payments, and late pickups
• Assist Buyers with Transportation Issues
• Assist Finance in handling appropriate tax exemption forms
• Monitor sales contract information
• Handle re-listings
• Follow post-auction checklist

Requirements:

• Good phone skills
• Team player with leadership skills
• Computer literate with experience in Microsoft Office
• 3-5 years of Call Center or Inside Sales Experience

To Apply:

Send your resume to careersEU@ironplanet.com with the position title in the subject line.

Applicants only, please. IronPlanet is not accepting submissions from recruiters.